Shipping policy

Shipping Policy

Thank you for shopping with ONELY Streetwear. We aim to process and ship all orders as quickly as possible.

Processing Time

Orders are typically processed within 2–5 business days. During product launches, holidays, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Australia: 3–10 business days
International: 7–21 business days

Delivery times may vary depending on your location, customs processing, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Incorrect Address

Please ensure your shipping address is correct before placing your order. ONELY Streetwear is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other factors outside our control. If your package is significantly delayed or lost, please contact us and we will do our best to assist.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.

International Customs & Duties

International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are not included in the item or shipping price.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For shipping or order support, contact:

ONELY Streetwear

Melbourne, Victoria, Australia